Frequently Asked Questions
Returns or Refund?
Your 100% satisfaction is important for us!
We have a 28-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Note that additional exchange fee may apply if your currency is other than US dollars.
Shipping Times & Destinations?
We ship both locally and worldwide.
Local orders take 3 to 7 business days to be delivered to you and we ship within 2 business days.
International orders take 7 to 14 business days to be delivered via FedEx, USPS or UPS and we ship within 5 business days.
Shipping time might vary depending on location, shipment method and other factors.